User Guide

How to order

We accept applications 24 hours a day via the Internet.
Orders and inquiries will only be handled on weekdays, excluding Saturdays, Sundays, and holidays.

Payment Method

We accept credit card payments (VISA, MasterCard, AMERICAN EXPRESS), bank transfer (prepayment), Apple Pay, Google Pay, and Shop Pay.
*Bank transfer fees are to be borne by the customer.

Shipping Fee

Shipping costs are 800 yen (excluding Hokkaido and Okinawa).
*Shipping costs include tax.
*Free shipping for customers who purchase products totaling 10,000 yen or more (tax included).

About Shipping

Normally we ship within 2-3 business days after confirming your order.

Returns and Exchanges

In the event of a defective or incorrect product being delivered, shipping costs will be borne by our company.
Sorry, but we do not accept returns of sale items.

About out of stock items

If you are interested in a sold-out item, please contact us at the address listed below and we will look into it for you.

Contact details

Shop name: Awai Shoten Manager: Hideyoshi Koyanagi
location: 1-90 Kamezaki, Anan City, Tokushima Prefecture, 774-0003
For further information please contact: koyanagi@tripseed.jp