FAQ

About the product

Please contact us with the product name and quantity you are considering. We will check the latest stock status.

Please note that the schedule may change without prior notice.

About ordering

We apologize for the inconvenience, but could you please refresh your browser, clear your internet history and cache, and then try placing your order again?

Yes, it is possible if you do so immediately after placing your order. Please let us know as soon as possible.

This may be due to an email error caused by an incorrect address or domain settings. Please contact us using the email address you are using. Also, if you are using Gmail, our emails may be automatically sorted into a "Promotions" folder separate from your inbox. Please check that as well.

If you would like a receipt, please fill in your name, purchased item, recipient's name, and any notes in the inquiry form.

About ordering

Please contact us and we will check whether we can order it for you. Please note that we may not be able to fulfill your request depending on the store's stock and reservation situation.

Payment

Payment can be made by credit card or bank transfer.

We accept Visa, Mastercard and American Express.

Delivery Information

Normally, we ship within 2 to 3 business days after the order date. However, after long holidays and during sales periods, orders may be very busy, so please be patient. Thank you for your understanding.

<Takkyubin> Estimated delivery time: For Hokkaido and Okinawa, delivery will arrive two days after shipment.

<Mail delivery> Estimated delivery time: 2-3 days after shipping. You can check the delivery status using the tracking number in the shipping email. (For some remote islands, it may take longer than the above. Thank you for your understanding.)

Returns and Exchanges

Please contact us within one week of arrival and ensure the item is unopened and unused.

Please note that we accept returns and exchanges for reasons such as the product not being what you expected or the size not fitting.

We apologize for the inconvenience. Please contact us using the inquiry form . We will get back to you with information.