Act on specified commercial transactions
Description based on the Specified Commercial Transactions Act
■ Distributor
Awai Co., Ltd.
■ Person in charge
Representative Director Hideyoshi Koyanagi
■Address
〒774-0003
1-90 Kamezaki, Anan City, Tokushima Prefecture
■ Telephone number
Reception hours: 9:00-18:00 (excluding weekends and holidays)
*If the reception is closed, please contact us by email.
■ Email address
■ Required fees other than the product
Customers are responsible for consumption tax, shipping fees, and handling fees (cash on delivery fee: 450 yen).
【postage】
Hokkaido 1,180 yen
Tohoku 1,120 yen
Hokuriku, Chubu, Kyushu 820 yen
Kanto, Shinetsu 920 yen
Kansai, China, Shikoku 720 yen
Okinawa 1,320 yen
*Shipping costs include tax.
*Free shipping for customers who purchase products totaling 11,000 yen or more (tax included).
■ Payment method and payment period
Credit card payment, bank transfer (deferred payment), cash on delivery
(If payment is not received within 14 days of purchase, your order will be automatically cancelled.)
■ Product delivery time
Normally we ship within 2-3 business days after confirming your order.
*If delivery takes longer due to stock availability, we will contact you separately.
*Please note that delivery to areas using sea freight will take a few more days than the above.
*Please note that we will only ship products on weekdays.
■Returns and exchanges
We take every precaution to ensure the quality of our products, but in the unlikely event that the product you receive is different from what you ordered, or if the product is broken or defective, we will promptly process your request for return or exchange. We do not accept returns or exchanges for anything other than defective products.
*Shipping costs will be borne by us if the product is defective.